I was excited about the treatments. I have done that serval times, but I have not received anything with a welcome link. App is intuitive and easy to use. Yet theyre not reliable for that. Companies can ask for reviews via automatic invitations. Had lots of 1on1 for the initial registration and payment stuff but now that I have questions about my teeth and care I can't get a hold of anyone. I've sent it along to our care team for further review and follow-up. I started going to the gym more, I started eating . Zero stress. This is easy to track progression and simple to work with. I am pleased with the aligners overall and the process of uploading pictures just find CS lacking. I have found their email notices to be reliable and consistent; their staff to be extremely helpful. I started going to the gym more, I started eating better, I even have better dental hygiene. The aligners work very well, are highly effective, and I can see/feel the progressive movement of my teeth to where they should eventually be. Only feedback is that the feedback given by candid after each aligner check upload is relatively generic. Customer reviews are one of the oldest and most important features on Amazon. Thanks for your feedback, Jamie. You will regret dearly. As soon as they got off script, they didn't make much sense anymore. But it gave the number of the tooth which I am not familiar with and it did not coincide with the chart I was given. Listed below are our top recommendations on how to get in contact with CandidApp: Remote Monitoring. Alright, more accurately,, grandma has Candid Aligners. Would highly recommend, though, as the cost is ~ 1/3 what my dentist wanted to charge!! No one ever got back to me. If I take the braces off for longer than an hour my teeth separate after wearing them for almost 4 years now. I know the pain is a necessary part of progressing forward. I was left with no options whatsoever, merely a "your treatment is complete!" Read the fine print and dont pay all up front. After now two years of treatment midst refinement they tell me oh im done, business model has changed, cant talk to an ortho, i had to switch states if treatment because my ortho quit, now they have come up with every single excuse to not continue my refinement phase, ive been in the same tray now for almost four months, the service representative's "liaisons" stupid are the absolute worst. Thanks for your feedback, Esther. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. Your teeth won't end up the way you want. They try to guess/assume what the customer is asking and often begin to respond prior to the customer completing their sentence. I have 3 trays left and I sometimes feel like I shouldnt have done this in the first place. Definitely recommend! Candid has a great company culture! I would if anything, go the braces route with an ACTUAL ORTHODONTIST or something with someone legit. As soon as you pay, they are done, and they will ghost you. Anyone can write a Trustpilot review. Candid Clear Braces: An In-Depth Candid Aligners Review Others complain that they repeatedly received canned responses when they tried to get their problems resolved. Get clear braces without in-office visits for 65% less than a traditional orthodontist. They will put your monitoring on hold until you do exactly as they say. The Candid clear aligners company was founded in 2017, with the aim of giving patients a way to straighten teeth without going to the orthodontist, and without having to pay as much as you would for in-office clear aligners like Invisalign. with the impression that they've fallen through some customer service cracks. Thank you for your patience, in the meantime. How Much Do Candid Aligners Cost? - NewMouth We have sent your password to the email you provided. Im on step six and so far everything seems to be right on track, Im having very little discomfort, which is expected. horrible . The "orthodontist" should have been able to see these issues with my scans, right? The app never restarted after my new set of retainers. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So far my treatment has been going really well. My teeth grind together and I can barely chew. I was left with no options whatsoever, merely a "your treatment is complete!" I was excited about the treatments. They deny anything when I complained on bbb. Click to reveal Hi Veronica. The monitoring by orthodontists while being able to be monitored remotely was the reason I chose Candid. They are truly the worst company ever. Same experience as the other negative reviews. Im worried now after reading more of the reviews, that if I need a replacement retainer, I wont get one and my teeth will shift. I can see the difference every other week as I advance in my transformation to straighter teeth. These back and forth calls with Candid's customer service lasted two months. Candid Reviews: Find Out What Real Customers Think - Dentaly However, the experience went awire when the aligners did not fit. My experience so far is stellar and Im so glad I chose Candidco. I think the fact you cannot respond directly about your scans is a sham. Glad I finally made the decision to straighten my teeth. In the meantime, as a reminder, our care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. I finished treatment not realizing that I could have any issues. I've sent your review along to our care team for further assistance. Honest Reviews of Candid Aligners - What You Need to Know - KnowYourDNA The average American is responsible for over 20 tons of CO2 per year. We really appreciate it. We use dedicated people and clever technology to safeguard our platform. Candid | LinkedIn There's no comparison. Discover which options are the fastest to get your customer service issues resolved.. That's when I made the decision to move forward with Candid. This app keeps telling me that my Candid email address and password are both invalid ~ Candid Color Systems1300 Metropolitan AveOklahoma City, OK 73108. I wish I would have used one of their competitors. They are under water and not reliable at all. It was extremely difficult to get in touch with someone in customer service. More foam than just a single bottle (which everyone knows won't last the duration of . DO NOT USE CANDID!!!! Thanks, Kristin! Candid Aligners: All About the Brand, Costs and More! - Dentaly Numerous attempts to get the aligners properly fitted did not get fulfilled. Thank you for your feedback. We're glad to hear that. Hi Sara. Here are 8 tips for writing great reviews. I see the changes in my teeth spacing and it is accomplishing what I wanted. Thanks for your feedback, Susan! of CO2. I'm only about a third of the way through my treatment, so it's hard to give a thorough assessment. It's a scam. It goes against our guidelines to offer incentives for reviews. Glad to hear it, Derrick. As always, give us a call at 1-844-295-6915 if you need assistance. Most of the reviews are positive, while a small percentage of them are negative or somewhere in the middle. Efficient, safe, and every question was answered thoroughly. Roger Bootle 20 August 2023 . Hi Jon. They say there is a real orthodontist but its more like a robot that gives out the same pre-scripted advice and customer service via chat wasnt helpful either. Deteriorating standards are further proof of broken Britain where nothing works anymore. If you are a patient of a CandidPro provider, then any refunds, returns, or other changes to treatment or payment is at the discretion of the CandidPro provider, and you must address such questions to your CandidPro provider only. I got a refinement plan of 13 trays and teeth were still not straight. Now they won't answer to any of my messages besides the same message, that my treatment is complete. Thanks for the feedback, Megan. I have been very happy with the quality of the product and the customer service. Good luck trying to get a refinement or any money back. Whereas Invisalign patients only see their doctor once a month or else, every two weeks I take scans from home and receive personalized comments/direction from my Orthodontist. We really appreciate it. The action you just performed triggered the security solution. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I used Candid Co aligners and I thought I was getting a good product. My . I tried to make another refinement, but because I was sick with COVID for nearly a month, I could not get my impressions sent in time. Candid - Austin Reviews | Read Customer Service Reviews of candidco.com Fnf Jahre Garantie Alle technischen Produkte von Candide (Jacken, Hosen, Isolatore Hi Cindy. candid does ABSOLUTELY NOTHING to accommodate me as a patient. Glad to hear! Start your treatment with the expertsour nationwide network of CandidPro doctors. Great so far. Thanks for your feedback, Susan! Candid Reviews | Read Customer Service Reviews of candidco.com | 3 of 14 When you're happy, we're happy. And I finally got my confidence back. This website is using a security service to protect itself from online attacks. The retainers are easy to install and remove. I wish I had spent a little more and gone with invisalign. CandidMonitoring virtual check-ins give you peace of mindand exceptional carewithout leaving home. I tried to contact the company and inform them that the app wasnt working on my behalf. No healthcare provider should be this uncaring. She says Candid Co is a legitimate company, and that she has had no problems with their customer support. When wearing them, they cannot be noticed. So, this grandma got Candid aligners. Find out how we combat fake reviews. We appreciate it, and will pass it along to our care team. I am a little more than 2 months into the 8 month planned aligner adjustment process, and it is going as described at the start. I'm very pleased. The aligners are easy to wear, and I only experience mild discomfort the first 3 days wearing a new tray. CandidApp is your virtual HQ for our revolutionary clear Get started with an at-home modeling kit today. I am past two rounds. My treatment was supposed to be about 8 months or so. Amazing! For the first couple days, the retainer after each change can be a little uncomfortable but eases up there after. My treatment plan was delivered quickly, and the aligners came faster than expected. However, so far it's been pretty great. The material they use for retainer is cheap and brittle didnt last me three months before it cracked all over. More foam than just a single bottle (which everyone knows won't last the duration of treatment). Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. If you're unable to reach us, there are a ton of helpful tips on our website under "FAQ". Ive tried 8 different times with this app and still the same problem ~~ We're happy to hear that. They sent a second set of aligners based on another simulation that clearly would not solve the issue.I went back and forth with support and asked for the ortho to verify their simulation, as it didn't match the reality of my teeth.As expected, it didn't fix the problem I saw.Customer support person (Alison) was rude when I asked simple questions about possible next step. Once I started Candid, my life completely changed. We appreciate it! We really appreciate it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I see the changes in my teeth spacing and it is accomplishing what I wanted. I've been using Candid for just about three years. I'm very pleased with the results so far (I'm about 2/3 of the way through my treatment). They won't help you once you have paid. We really appreciate it. All rights reserved. The customer service representatives have been helpful so far, and i really feel like the product itself is working and Im seeing the results. Unfortunately after almost a year of treatment I needed a new scanning box so I reached out to an agent who said I would receive a tracking number within 10 days. greenhouse If a complaint or concern is missed by our support team, we apologize! Ive been using my aligners for 4 months now and my teeth already have changed for the better. Candid Clear Aligners | Candid Retainers So that was a little confusing. Get notified about new answers to your questions. Apparentlytheir "orthodontists"don'tknow what they are doing when they create your treatment plan and approve the design of your aligners. One place that shows one's age is their teeth. Your digital platform for oral healthcare. So far I haven't had any problems with my treatment. It was just too much. We really appreciate it, and are so glad you're happy. Everything is channeled through customer service reps who can do little more than funnel messages back and forth and act as a buffer for your requests. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. When I was younger I used to have a gap in the front and on the side. Doesnt seem like that was their fault tho. the worst most stressful to deal with, now the excuse is i need a cleaning to continue my refinement when i floss and mouth wash and brush my aligners with tooth paste and get great feed back on how i maintain my teeth. Hi Leah. My treatment did not move my teeth entirely. Was quick to send me a free replacement aligner case that got caught in a car door. We take comments like this very seriously, and have passed it along to our care team. I think Candid would do well to offer more whitening options throughout treatment. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. At this point (I'm on level six out of twenty) my experience has been very good! Our plans are aimed at reducing risks, increasing profits, and building net worth. I got a result was unsatisfied! The back up plan, the "chat box" would be lengthy and all the information submitted in the box would disappear and the process would start over again. Date of experience: August 25, 2021 Reply from Candid Aug 25, 2021 Great! Candid Co. Raises $15 Million in Series A Financing I ended up just finishing on my own. Or feel free to give us a call. 45 S Arroyo Pkwy, Suite 112, 91105 Pasadena, CA, US, 3535 Peachtree Rd NE, #320, 30326 Atlanta, GA, US. I'm in the midst of treatment right now and so far everything has been near perfect! I use orthodontist wax to help with the cutting of my tongue. Verification can help ensure real people write reviews about real companies. It is a scam and they will screw up your teeth with NO empathy or remorse. My treatment did not move my teeth entirely. This company is just a money hungry scam that will leave you worse than before. First set of aligners did a poor job and my teeth were not aligned well. And apparently didnt get back to them in time so I have to love with this gap now. We use dedicated people and clever technology to safeguard our platform. I finished treatment not realizing that I could have any issues. Who called you from 8442956915 - shouldianswer.com Some discomfort for a day after changing aligners but this is manageable with some ibuprofen. This phone number is mostly categorized as Company (6 times). As always, please give us a call at 1-844-295-6915 if you need further help. Only gave the two stars because my teeth do look straighter but theyre not functional now because i cant chew, Worst company ever.After a got very sick I wasnt able to do scans. . In the end, I ended up paying $2400 and my teeth are still not fixed. We'll be sure to pass it along! The explanation for that was not convincing based on the initial agreement. For three, you have to purchase a new permanent retainer every 6 months because their retainers are cheap and start getting loose. Candid Co. offers affordable and effective teeth-straightening solutions by partnering with licensed dental professionals. As always, please give us a call at 1-844-295-6915 if you need further help. They do not stand behind their product.. This was one of the best investments everOnce you get past the impressions which I ended up going to the Candid office in San Jose..They where awesome took the impressions and got my braces. Theyre still crooked. 45 S Arroyo Pkwy, Suite 112, 91105 Pasadena, CA, US, 3535 Peachtree Rd NE, #320, 30326 Atlanta, GA, US. The treatment plan is incomplete. Getting in touch with customer service is not easy, and have to jump through hoops. My biggest challenge is to remember to put them back in soon after eating. there was ZERO communication on biz model changing , every step along my alignment was a fight! As part of that commitment, our signature aligner treatment will now be branded CandidPro. We appreciate it. Also, you get the same feedback almost every time. Candid - Santa Monica Reviews | Read Customer Service Reviews of We really appreciate your feedback. I like that they're whitening my teeth as well, that's a bonus I didn't expect but very much appreciate. Be safe from hackers and unwanted bills. Am I a candidate? Thanks for your feedback, Pia. Read 516 Candid Reviews (Aug 2023) | ConsumerAffairs Candid and its affiliated orthodontists aim to provide high quality services. I request refinements and they send me 8 new retainers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks for your feedback, Sandy. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. They did renew my treatment for another round of aligners. I understand that this is an imperfect science and refinements are a normal part of the process. I just wish I had done it much sooner. If you need anything extra from the besides the retainers youll have to reach out constantly, and still get nothing. When I gave the agent at candid mt credit card info, it was use free next day for over $600 in online shopping. Prevent apps from taking your money without permission. And because no one seems to actually be checking your progress, its up to you to flag issues. Thanks for your feedback, Burke. If you are interested in learning more about Candid Color Systems, have a question about the status of your account application, or are not sure who to contact with your question, give us a call and well direct you to the appropriate department. As always, give us a call at 1-844-295-6915 if you need help. Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. Its easy to follow so organized in the way they have you set up. Thanks for your feedback! Visit this website. In 2019, Foundation Center and GuideStar joined forces to become Candid. We really appreciate it! Instead they try to put it on me saying that i had agreed to the treatment plan and they had told me (im sure somewhere in fine print) that the correction wouldnt be perfect. I usually only need them for about a day and a half. Contact CandidApp: Remote Monitoring Customer Service/Support - JustUseApp Could you please assist me. Anyone can write a Trustpilot review. The retainer system is proving to be successful on my tooth situation. As always, give us a call at 1-844-295-6915 if you need assistance. I used Candid Co aligners and I thought I was getting a good product. Therefore, I don't think you can trust them long-term and my results were not achieved. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. We really appreciate it. I would if anything, go the braces route with an ACTUAL ORTHODONTIST or something with someone legit. Happy to hear them! They have been timely on scan updates and are very quick to provide feedback. Months after my treatment ended I found out that my bite doesn't fully touch on my right side, compared to my left. Candid clear aligners. We appreciate it. For two, they upgraded their policies and I cant even buy refinements now if I wanted to. After 2 full sets of aligners, my bottom teeth are still crowded. Fantastic customer service. She also says that Candid has great customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cloudflare Ray ID: 7fab5e62af1d9208 Quite frustrating. Candid Reviews | Read Customer Service Reviews of candidco.com - Trustpilot Horrible service! I had really no issues whatsoever until now. STAY AWAY. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. Then, I moved on, every 2-3 weeks I would upgrade my retainer until I completed the process. the worst most stressful to deal with, now the excuse is i need a cleaning to continue my refinement when i floss and mouth wash and brush my aligners with tooth paste and get great feed back on how i maintain my teeth. Now I have to go elsewhere to correct this. Candid will not provide allow you to do this at your own pace, and they will drop you as soon as they possibly can. 45 S Arroyo Pkwy, Suite 112, 91105 Pasadena, CA, US, 3535 Peachtree Rd NE, #320, 30326 Atlanta, GA, US. For two, they upgraded their policies and I cant even buy refinements now if I wanted to. If you are a CandidApp: Remote Monitoring customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CandidApp: Remote Monitoring. Hi Susan. You can email the site owner to let them know you were blocked. Apparently everything changed. We really appreciate it, and will send it along. We were attempting to do revisions but I could never get the impressions done properly. Once the treatment time is up, they will no longer assist you (best for their interest). because this tray is broken its cutting my mouth . Companies can ask for reviews via automatic invitations. Revenue for the year ending in January 2024 will be as much as $4.5 billion, the company said Monday in a statement. Communication is terrible. The customer service is sadly, quite poor. Here are 8 tips for writing great reviews. I would NOT go with this company if youre considering them. Then Im doing my first treatment. Candid has opened up its platform to thousands of dental professionals across the country and Brian Ganey is leading the effort. Candid Clear Aligners | Build your business with Candid Pro The store location went out of business and I found out the smile store who had partnered with candid wanted nothing to do with candidn anymore. Very disappointed with this company and their product. Find out how we combat fake reviews. I was a refund. The warranty terms protect the company only. We're now exclusively CandidProthe aligner product delivered through dentists. disgusting company, i cant even enjoy my progress because this company is a thief and ignorant. Coupons. But one it ismy experience with candid started out great. It goes against our guidelines to offer incentives for reviews. It does not instill confidence that an orthodontist is truly reviewing, but that could also just be because Im doing a great job and the only things they can say are keep bruising and flossing and dont forget to clean your aligners etc. Anyone can write a Trustpilot review. Im surprised i dont have bacteria being in this same tray for so long 22 hours a day they are now broken! At my consultation appointment, the staff was so friendly, the space was clean, and the process was simple yet impressive. I only ran into a slight problem one time. Thanks for letting us know. now im stuck mid treatment, with no options and im paid in FULL! I want to update the email address on my account; Candid We appreciate your feedback. Candid Employee Reviews in Columbus, OH - Indeed Reviews. Thanks for your feedback! That was 3 weeks ago and unfortunately have not heard back from them. In addition, your assigned orthodontist and Candid will continue to communicate with you throughout your aligner treatment, providing updates, tips, and reminders. Thanks for sharing, Cat! My bite is jacked up and after 20 trays. ~~ After the exhausting process of trying to have a conversation with this group, they follow up with empty promises of well look into that or Im going to have someone call you, never happened. Communication is terrible. If you need any assistance, our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. New AI-generated customer review highlights are the latest in a string of review innovations.
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