Get information on student travel policies, payment plans, and travel coverage at EF Educational Tours. Travel BFFs included. 2. 2 Education Cir. Hotels were great, food was amazing but even more important, the experiences were fantastic! The guide's inability to plan basic transportation needs meant my wife had to come out of her pocket more than $800 to make sure the kids she was supervising made it to the airport on time for their return flight. Welcome back from your tour! 3. In fact I will continue to call until at least a partial refund is given. I had travel protection for a reason, was assured that I could cancel at anytime for a full refund less the travel protection. EF does everything for us, and offers significant incentives for group leaders. Your Group Leader may choose from the following options: For further information on our current Peace of Mind policy can be found here. 2. Our standard cancellation policy can be found in our Booking Conditions, which are electronically signed upon online enrollment. EF amended its traditional travel voucher terms to create the COVID-19 Future Travel Voucher for travelers who had a tour program originally scheduled to depart on or prior to September 30, 2022. They took the most nonsense(cheapest) flights so they spent 5 of their 9 days of a tour in airports in layovers. The trip was life changing! Following ****, we went to ****** where we were booked in a hotel in a bad part of town putting everyones safety at risk. Flights | EF Go Ahead Tours Plus for as expensive as this trip was, an additional tip money for the tour guide, we were surprised at (1) the relatively bland, boring meals (they were in Japan- food is part of the experience) and (2) kids were on their own for lunch every day. PDF General Terms and Conditions TOUR INCLUSIONS DETAILS - NSHSS If you do not, I will file a complaint with the ******** ************************* citing the numerous complaints by BBB, and seek a full refund and then ban you from practice in the state of Kentucky. Hotel in **** 1.5 hours from city. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. Save up to $800 through August 31. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. Eventually, EF Tours worked with American Airlines to find the group a way home, which was two nights later than originally planned, Boffone said. This plan includes Trip Cancellation coverage. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Illness and Accident Coverage. Also found out from other on the trip who flew out of ******, that they had one way flight to and from no stops. We're sorry to hear your daughter has cancelled from her tour. We would have gone on the trip, had I not been terminated from my job. We understand the world because we live and work in more than half of it (and were more than happy to share that expertise with you). We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. *$540 is the current cost for tours departing on or after October 1, 2023. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please view them on *****'s online EF secure site. Well planned and thoughtfully considered. Chris Chmura reports. I cannot tell you how terrible the entire trip was. Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Youll reach the next level of your favorite one before you know it. I was so impressed with the amount of communication and calls I received reassuring me, and therefore my travelers, that EF was our watchdogthat they had our backs, and they had contingency plans for everyone., EF is amazing, and I trust them completely! You can learn more about our cookies in our Privacy Policy. Log in to your account to view your travel coverage details. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. EF kept us organized and made it easy to know what task we need to complete for our sons trip. More than a days worth of learning and exploring total. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. This transaction was unauthorized and is stealing from a minor. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Liability Coverage. I would highly recommend this tour and EF Educational Tours. Whatever happens, we've seen it. They dined on Thai food in Bangkok's airport and devoured airport pretzels in Munich. I asked for a reply in 48 business hours and have yet to receive any communication regarding this matter. EF provides an exclusive Peace of Mind program to account for such situations. Your Tour Consultant, *****, will be in touch regarding your concerns. If you provide your EF account number, I can instruct you on where to find your signed documents on your EF secure site. We spent a LOT of time in the busses. Air travel: Hundreds of Sunday flights have been canceled out of San Diego International Airport, according to FlightAware, which tracks airline traffic. All activities extremely fun and lots of learning. This program was created to provide the safest possible tour experience for our customers. More than six weeks later they have not followed through on their promise. From Munich, that group flew to Charlotte, North Carolina, and made a final connection to Houston. Baggage and Property Coverage. NBC 5 Responds is committed to researching your concerns and recovering your money. Please submit any out of pocket expenses made due to the delay, if applicable. How this is fair? Viewers were shocked to learn about the situation. Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. In looking at the itinerary I would suspect the below as part of the claim and for EF to compensate for the lack of hotel room my son was provided. We would never travel with EF Tours again. How to Deal With a Travel Delay | EF Go Ahead Tours Unless you are EXPLICITLY communicating these fees to consumers, you are INTENTIONALLY being deceptive. EF Educational Tours Reviews | Read Customer Service - Trustpilot More than 24,000 more have complained to the Federal Trade Commission about travel-related scams, reporting more than $43.5 million in losses - far above any other category of coronavirus-related. Together, our teams handle all details and logistics so you can travel with confidence. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. You can find EF's standard cancellation policy in the Booking Conditions, that were signed upon enrollment at www.eftours.com/bc. I asked for the money to be transferred to the other girls that were going as I was promised via email from my tour guide. To contact us, just call the 24/7 phone number included in your Go Kit, which comes in the mail a few weeks before you leave. Trip itself was solid. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Jarvis and Rocky made their trip extra special! Within 30 days I was told that 4 girls dropped out of the trip. EF Ultimate Break Reviews | Read Customer Service Reviews of If you are a resident of Missouri, Minnesota, or New York and would like to purchase AnyReason Protection, you can call Go Ahead Tours at 1-800-597-0350. I am submitting both of our tour summary charges, as well as proof of termination, and why I cancelled our tour. Months ahead there were different tasks to complete that made the process smooth. I would like to see our hotels closer to the places we explore and I would like to see our flights have at least 2 hours for transfers so we don't miss connecting flights when flights are delayed. Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. Thousands of flights canceled, delayed at start of workweek Make sure you click Allow or Grant Permission if your browser asks for your location. Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan Cancel your tour with applicable fees under the Standard Cancellation Policy 44 days or less prior to departure: New York's LaGuardia is the most impacted airport with 21 flights canceled and 39 . This is really poor business practices. That didn't work especially since school was starting and the airline wasn't offering a hotel stay or food, Boffone said. Listen. With a portable, travel-sized game or a deck of cards in your carry-on, youll be prepared to play away your extra time. His safety is my number one concern, the rest of my complaints are about EF customer service telling me to download a tracking app to know where he is, that is absolutely wrong answer to give to a concerned parent. We're glad you found the tour to be fairly priced, covering essential aspects such as airfare, transportation, and lodging. Out of 9 days 5 were spent in airports, another 1 on buses, and only a very limited amount of time on actual tours and sightseeing. The Global Travel Protection Plus plan must be purchased when you book your tour. It's that easy! Shared a slide presentation noting a "$400 cancelation policy." They are transferable, which means they can be gifted or sold to a family member or someone else in your school community if youre no longer able to travel. The food they were served was inedible.This whole tour was a gross misrepresentation of the information given to us when we signed up. EF was communicative when we had to pay for the trip, but zilch, zippo, nothing thereafter. Hollywood Burbank Airport (BUR . Based on this clear violation of the law, you are required to return 100% of the fees IMMEDIATELY. The revised tour must depart within the date range that<br /> While I feel bad for all of the teachers, students, and families affected by these travel bans, I have full faith EF is doing all it possibly can., I cant think of a single thing that EF could have done better under these circumstances, and my travelers seem to agree with me. I definitely recommend EF tours for your students. That was just the beginning of the fiasco. They took the stress and fear out of traveling for me. Were always here to talk through your options in more detail or work through specific situations. In the case of an emergency we had zero access to staff. The storms added disruptions that already were affecting airlines Monday. Shame on your company for misleading parents. The food was mostly not good. If youve booked your airfare with Go Ahead, a good rule of thumb is to contact our On-Tour Support Team once youve received your updated flight information from the airline. BBB is here to help. EF Ultimate Break Reviews 20 Poor 2.1 efultimatebreak.com Visit this website Write a review 2.1 20 total 5-star 10% 4-star 0% 3-star 5% 2-star 10% 1-star 75% Filter Sort: Most relevant Heilary Carmenaty 1 review US 2 days ago Taking legal action *I cancel my trip and is almost 3 months after and I still haven't received my money * Help Center: Coverage and policy flexibility. Should you move forward with a legal complaint. Have any advice to share with other travelers? When my son arrived to ****** on 6/30 there was a miscommunication with his hotel room. We're there for you. Either way, the COVID-19 Future Travel Vouchers offers a ton of flexibility: Visit our dedicated Future Travel Voucher page to understand all the travel and language learning options available to you through your COVID-19 Future Travel Voucher. As a result of our culturally immersive programs, over 15 million students have learned a language, discovered the world, or earned a degree with EF. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. I would never allow my child to go alone on this trip. Subject to policy limits and exclusions. We hope to send both our children in another EF tour next year. We felt that she was safe and engaged the whole time. ***** decided she could not attend the trip and we emailed EF Tours within the original 48 hour cancellation timeframe. Thank you for sharing your perspective, and we will use your comments to enhance our services moving forward. Who wasn't our third travel companion, so another complete stranger. Here's What You're Entitled To. We understand that plans can change due to unforeseen circumstances. It sounds like the culinary experiences added a wonderful dimension to your journey, allowing you to savor the authentic flavors of Italy. Our top priority is to ensure the safety and well-being of our travelers, and we understand the importance of clear and timely communication in such situations.We were working closely with the group leaders to address the challenges faced during the return trip, and ask them to communicate with travelers as they have the most up-to-date information and know it can be an ever evolving situation. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. Our On-Tour Support Team is available around the clock. And I still don't get my money back, I feel lied to, and cheated. EF's industry-leading safety & coverage programs When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. Travelers who were originally scheduled to depart on or before September 30, 2022 can access the details of their own Peace of Mind policy here. Trip Interruption coverage EF went so far as to allow customers a chance to change their plans up to a week before their departure. Were traveling againthoughtfully and confidently.
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