Beautiful, Dear guest, we're grateful to you for the comments about our staff and facilities! Everything is perfect the service of the staff, the view, the rooms and the best restaurant Aquamarina, the breakfast is fantastic delicious French toast! This website contains affiliate links. Justo and Baloim were great hosts and servers at Las Velas. Krystal Grand Cancun - UPDATED 2023 Prices, Reviews & Photos (Mexico Cordially, The Management. It was confusing, lacked information, and was treated poorly by sales team after expressing no interest in purchasing. Is parking available at Hotel Krystal Cancun? HOTEL KRYSTAL CANCUN - Updated 2023 Prices, Reviews (Mexico) - Tripadvisor Wouldnt pay to stay though. This hotel is old and rundown. Looooved it! Read our, Dear E711UYalexism, Thank you for writing to us through this medium. Discover genuine guest reviews for Krystal Cancun, in Zona Hotelera neighborhood, along with the latest prices and availability - book now. Guests are treated to Unlimited-Fun where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Like all big tourist hotels, they go fast. The variety and quality of the restaurants are great, the staff makes it a very welcoming and enjoyable experience. Dear Shayharrison, Thank you very much for your comments and your rating, we are pleased to know that you enjoyed the restaurant las velas and the service of our colleagues. We hope you give us the opportunity to welcome you again in this home. I will return in this hotel very soon!!! If the system detects something that potentially contradicts our. Improve this listing Property amenities Free parking Free High Speed Internet (WiFi) Pool Fitness Centre with Gym / Workout Room Bar / lounge Beach Aerobics Claim your listing for free to respond to reviews, update your profile and much more. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Are there opportunities to exercise at Hotel Krystal Cancun? Dear Erin: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. Which languages are spoken by the staff at Hotel Krystal Cancun? Which room amenities are available at Hotel Krystal Cancun? Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Our team checks each review posted on the site disputed by our community as not meeting our. Love the atmosphere and our waiter Cruz! everything is old (which is fine as long as it's clean and functional) but it's bad .. we lost running water at least once a day. Krystal Cancun, Cancun: See 9,211 traveller reviews, 7,531 photos, and cheap rates for Krystal Cancun, ranked #70 of 273 hotels in Cancun and rated 4 of 5 at Tripadvisor. On Monday August 15 we also ate at the Mediterraneo restaurant and the dishes had delicious lactose free plates and the flavors were well balanced, including the general menu. Krystal Grand Cancun, Cancn - Updated 2023 Prices Turns out there was an email that explained it but I couldn't access until one nice employee in lobby explained how to access internet as none had told me and no information, Dear jessielY5379UQ, Thank you for your feedback on your recent visit with us. Well at least there is a TV. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. They were professional and very efficient. We had a wonderful experience and would love to come again!. 8,368 reviews #20 of 284 hotels in Cancun Location Cleanliness Service Value Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. The staff is very unhelpful and rude. Krystal Grand Punta Cancun from $24. Cancn Hotel Deals & Reviews - KAYAK Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico, Lock in the lowest price from these sites. Lock in the lowest price from these sites. They said they are going to check the AC. The beach and the adult pool was a highlight for me. Do they have a wristband system upon check in? Shout-out to Balam and Cruzito too for the amazing experience! Hats off to Rodolfo Balam, Chely Santamaria, Henry Couoh, Linda Pat, Christian Badillo and Norma for welcoming us with open arms for the last several years. The variety and quality of the restaurants are great, the staff makes it a very welcoming and enjoyable experience. The staff speaks multiple languages, including English and Spanish. There was a couple issues at check in but was taken care of immediately by Rafael Plascencia. After explaining we had a disability conference with many people with disabilities, they continued to refuse to leave the disability door unlocked. Visit hotel website. We look forward to your return, so we can provide you with the best experience. Their beach area is beautiful and the. Photos of Cancun - Featured Images. Dear joesC6537EX, We are very pleased to know that you enjoyed your vacation at Krystal Cancun and we thank you on behalf of the entire team for your rating. keep your phone far away from your. Cordially, The Management. Best regards, Mario Padilla E-Concierge, My hubby and I went last May for a week. See more. Beaches and pools were nice and well-maintained. All photos(1) Buffet(1) View all photos. We were at this hotel for 4 days. Other than that the food wasnt bad and they have shows at night. Knowing the experience of our guests is very important to us as it always drives us to improve. This is the version of our website addressed to speakers of English in New Zealand. Dear Connector, First of all thank you for taking the time to share your opinion with us. when we did have running water it smelled like a sewer most of the time .. which sucks when there isn't a basic vent fan or anything in the washroom .. they give you a little hand towel as a bath mat so be careful not to slip because your entire floor will be soaked daily due to only half the shower having somewhat of a door. I've stayed at the krystal grand Punta cancun twice now, once last year where I had my wedding and this year for my wedding anniversary. Dear Silviu: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Start with some of my most popular posts. HOTEL KRYSTAL CANCUN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor See all nearby attractions. On Monday August 15 we also ate at the Mediterraneo restaurant and the dishes had delicious lactose free plates and the flavors were well balanced, including the general menu. Claim your listing for free to respond to reviews, update your profile and much more. See more photos 011 52 998 848 9800. Cordially, The Management. How much is the, Cancun Adults Only and Adult Friendly Resorts, Hotels near (PCM) Playa Del Carmen Airport. 30 Amsterdam Travel Tips that are Ridiculously Helpful, How to Spend 2 Days in Amsterdam - Itinerary for Exploring, Algarve Itinerary 7 Days: A Road Trip for One Week in, 3 days in Hamburg: the Ultimate Hamburg Itinerary for a Long, 30 Amazing Places to Visit in Delhi the City of Djinns,, Traveling Europe by Campervan: Our Tips for "Van Life. Knowing the experience of our guests is very important to us as it always drives us to improve. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. Krystal Grand Cancn Hotel Photos, Cancn - Krystal Hotels Located in Hotel Zone, Krystal Cancun offers a great night of sleep so you're well rested for the next day. Enjoy a spectacular ocean view in Puerto Vallarta al mar. 165,755 were here. Best regards, Mario Padilla Econcierge, This was one of my worst hotel experiences ever. We look forward to seeing you soon in this home. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Lvpaguilar@krystal-hotels.com, Does anyone know if the gym is open?! I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. A gorgeous Cenote near Cancn, Mexico - Photo by Matcuz [ CC0] via Pixabay. Cordially, The Management. Do not brush your teeth with the water. Please provide us with more details of the inconveniences you had during your stay at econcierge.kcc@krystal-hotels.com, so that we can make the necessary observations so that all our guests have a pleasant experience. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. ( spoiler alert. The staff was very accomadating in every area of the hotel from the front desk to the pool area. Krystal Cancun. Own or manage this property? Do not stay here, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The room was a bit dated and the bathroom was small. Thanks for reading! It really makes us feel proud to know that you found our service to be top notch. Are any cleaning services offered at Hotel Krystal Cancun? The standard rooms of Krystal Cancun Hotel offer to our guest 32 mof spaces designed for rest. We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. A special thanks Braulio, Jesus and Erik. We are pleased to know that you enjoyed our service and attention. . We hope to have the opportunity to welcome you back soon! We waited over an hour for service on the beach, finally left to see if it was any better in the restaurant. Nightly rates{{ from [MINPRICE}} in Cancun! Can't wait to go back! Other than that the food wasnt bad and they have shows at night. Yes, we provide a wristband that gives you acces to the hotel. False advertising and needs to be updated. We were going to request another room but we were so tired we just wanted to go to bed. We have a lactose allergy in the family and it can be very difficult finding foods to eat at most restaurants. Hotel Krystal Cancun Pool Pictures & Reviews - Tripadvisor Best regards, Mario Padilla Econcierge. Dear Guest, Thank you for your valuation, we hope to see you soon again at Krystal Cancun. During the presentation they showed us some other rooms in the different buildings and they were very, very nice. Thank you to our waiter, Justo manager, Norma and the chefs Misad and Yulissa! Great experience and very friendly staff. When we initially got our room, it was nothing remotely like a nice room and had a view of a parking lot. I went there for a week with my husband. Enjoy free WiFi, free parking, and 4 restaurants. The staff like always was AMAZING, we consider them our family. Cruz Justo Misael was the best Ordered the chicken Parmesan with veggies, my wife had chicken Parmesan no sauce. Lesly and Ashanti provided an exception service caring for my children. more. I would definitely return to the property for location alone. The Resort is getting older and could use some upgrades, but in the same breath Im not there to live in my room! 1. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. you have to request the maid a day ahead of time and book a time slot (which is pointless because they won't come anyway) when they did come they removed our towels, coffee cups etc. Above and beyond our expectations and will absolutely return! Came to find us at the pool to present the dinner menu and booked out reservations! But on Tuesday August 14 as soon as we approached the chefs, Erick and Vladimir, at the Aquamarino buffet they were more than happy to accommodate us and cooking a dinner 100% lactose free. The service was exceptional. We were told we would get a nicer room with an ocean view. Best regards, Mario Padilla E-Concierge. Read our, Dear E9095PWsarahh, Thank you for giving us your feedback through this important platform. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. It was my birthday and the staff acknowledged at check-in. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Altitude at Krystal Grand Cancun - All Inclusive, Cancn - Updated 2023 Grand Fiesta Americana Coral Beach Cancun All Inclusive . We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. We will be passing your comments to the corresponding departments so that they can be corrected. The timeshare presentation is awful. Dear andraw374, Thank you very much for writing to us and for choosing us as your vacation option. First time the room wasn't ready, second time thank gosh room was ready, third time the wrists band wouldn't open our door and fourth time was after being very rudely told that we had no reservation for dinner so couldn't eat and to "go away and bother reception" on how to reserve a place to eat. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Tripadvisor performs checks on reviews. The opinion of all our guests is very important to us, as it always helps us to know where we need to improve in order to provide you with the best service. Cordially, The Management. One of their best features is the natural beach that extends from the back of the hotel. We would love to have your presence again and to make you take beautiful memories of your stay with us. !!! Indulge in a facial, aromatherapy, and a . We had such a great time due to Justo, Balam, and Misad. If you make a purchase through these links, we will earn a little commissionat no extra cost to you. The food was impeccable and the service was thoughtful. My kiddos had a lot of fun and my hubby and I had the peace of mind to spend time relaxing and having time for ourselves. Thu 8/24. Hotel Krystal Cancun Rooms: Pictures & Reviews - Tripadvisor 6. Does Hotel Krystal Cancun have airport transportation? I hope you can give us the opportunity to welcome you back and give you the warmest welcome and change your perspective. We look forward to your next vacation. #71 of 277 hotels in Cancun. Your email address will not be published. 4.0 Very good 9,626 reviews #73 of 284 hotels in Cancun Location Cleanliness Service Value Travellers' Choice The Krystal Cancun offers the best of both worlds. The food is good. Check- in process was slow, but not for a lack of effort by the helpful staff. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Discover genuine guest reviews for Krystal Cancun All Inclusive, in Zona Hotelera neighborhood, along with the latest prices and availability - book now. We felt two small things could have been better - the bed was too firm for us, and late evening check-in was a bit slow, but overall we were pleased throughout the resort. Best regards, Mario Padilla E-Concierge. Estimada Tiaromi, Nos da gusto saber que haya disfrutado de su aniversario con nosotros, esperamos recibirlos nuevamente para atenderlos como ustedes se merecen. However, we are certainly disappointed to hear that your stay did not go as expected. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. It has a gym, as well as a Turkish steam bath, a sauna and 24-hour room service. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Worth the trip through promotion. Are masks required in the swimming, We will be staying here next week on the 10th of August for two weeks. This is our 13year going back to the Krystal, we love it that much. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. by Drifter Planet | Dec 28, 2017 | Travel Inspiration. It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We hope to have the opportunity to welcome you back soon! The quality of our services and how they influence your experience is the most important thing for us. they are not affiliated with each other. Please accept our sincere apologies for the inconveniences you had during your stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The beach was good the first couple days we were there, after that, seaweed everywhere! you can only book dinner reservations 1 day ahead of time and all the reservations fill up by 11AM. Altitude at Krystal Grand Cancun - All inclusive Upscale property on the beach, with 4 outdoor swimming pools 8.2 Very Good See all 347 reviews Popular amenities Pool Breakfast included All inclusive Spa Parking included Free WiFi Boulevard Kukulcan km 8.5, Cancun, QROO, 77500 View in a map Explore the area Cancun Convention Center 5 min walk There are six restaurants which is great because it provides a variety of options including casual/formal dining, snack or bar food/drinks, and buffets. Distributed in various buildings next to the beach of the famous area of Punta Cancun, right in from of the Convention Center, the Krystal Cancun Hotel is a hotel on the beach of Boulevard Kukulcn that offers restaurants, bars, pools, activities, kids club and 502 rooms with spectacular views of the sea in its great majority equipped to guaran. During our trip I saw the staff attach a basketball net to the, No masks in the swimmingpool or swimmingpool areas or the beach,or i didnt see anyone use one there,about food im not sure ,but if you have some snacks or drinks was not a problem,but maybe if you come with a big family with lot of foods they will not let you, Correct only on restaurants, or you can get a day pass, most hotels have this option, all you can eat, drink.. usually from 9am to 5pm.. also use all the facilities. The good on site is okay. We are honored by all your kind compliments. The first nite we checked in they put us on the second floor which has the worst view. Weve had such a good honeymoon at the Hotel Krystal, highly recommend the hotel and the restaurants! Best regards, Mario Padilla E-Concierge. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Had dinner at Las Velas restaurant and was fabulous! Dear jostinak, Thank you very much for writing to us and for choosing us as your vacation option. Krystal Cancun All Inclusive Reviews, Deals & Photos 2023 - Expedia.co.uk This response is the subjective opinion of the management representative and not of Tripadvisor LLC. False advertising and needs to be updated. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV. Our main goal is that all our guests enjoy their vacations and we want you to be no exception. The staff is friendly and attentive. Kind regards Saisha Santillan E-concierge, First time all-inclusive Mexico vacation - Jan 4-9, 2015, My husband and I came to Cancun for a delayed honeymoon (wedding was in October), This is a second marriage for both of us. Do the ocean front rooms have balconies or do you have to get a club, Hi - How can I book all inclusive option from trip adviser website? Krystal International Vacation Club KIVC KRYSTAL GRAND CANCUN - Updated 2023 Prices, Reviews (Mexico) Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. We look forward to your return, so we can provide you with the best experience. Great view of the beach right at our table. Room types may vary. Are there opportunities to exercise at Hotel Krystal Cancun? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I love creating itineraries and in-depth travel guides which will help you make the most of your trip. Krystal International Vacation Club (KIVC) knows that the most important thing is. Its a party hotel, near the strip but I wouldnt give it a 3 or 4 star its a 2! Yes, free parking is available to guests. Our team checks each review posted on the site disputed by our community as not meeting our, There are more places to choose from in the, krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun, Paseo Kukulcan Km. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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